Transfers
Put the right calls straight through
Some calls need a person. JobsAnswered can put them through to you, your office or an engineer, using rules you set by job type, time of day and who's working.
When calls get transferred
- The caller asks for a person and a message won't do.
- The call is urgent under your rules.
- An existing customer needs to talk to someone, if you want that.
- The receptionist can't answer and it needs a person now.
A heads-up before you answer
Before the caller is connected, you hear a one-line summary: who it is, where, and what it's about. No picking up cold.
If you can't answer
The caller hears a short apology and is told their details have been sent urgently. You get the job as an urgent text straight away. A missed transfer never means a lost customer.
Questions
Can different calls go to different people?
Yes. On the Office plan you can route by job type, area and time, with multiple escalation numbers.
Do sales calls get put through?
No. Sales and marketing calls are filtered and never transferred.
Every call answered. Every job caught.
Ring our demo line, pretend you've got a leak, and see the text the owner gets.