Call answering for heating engineers

Boiler calls, properly qualified

• Breakdown or service, and how long it's been off
• Make and model if the customer knows it
• Any error code on the display
• Whether there's no heating, no hot water, or both
• Whether anyone vulnerable is in the house
• Owner, tenant or landlord

Winter without the missed calls

When everyone's boiler fails on the first cold night, you can't answer them all. The receptionist can. Your rules decide which get flagged as urgent, for example no heating with an elderly person at home, and the rest are queued as texts.

Services into the diary

On the Office plan, annual services and landlord safety checks can be booked straight into your calendar using the slots, durations and areas you set.

Questions