The receptionist for plumbers who are under a sink when the phone rings

Built around plumbing calls

A plumbing enquiry isn't a generic message. The receptionist knows to ask whether water is still running, whether it's near electrics, whether the caller owns the property or rents it, and roughly when it started. It skips the questions that don't apply.

• Leaks and burst pipes
• Boiler breakdowns and no hot water
• Boiler services and landlord gas safety checks
• Blocked sinks, toilets and drains
• Taps, toilets and showers
• Quote visits for bigger work

It follows your rules

Which jobs you do and don't do, which postcodes you cover, your hours, what you count as an emergency, whether you're happy for a callout fee to be mentioned. If a caller is outside your area or wants a job you don't take, they're told politely and you aren't disturbed.

Gas and safety calls

If someone smells gas or mentions carbon monoxide, the receptionist uses fixed, approved wording to direct them to the National Gas Emergency Service on 0800 111 999, or 999 if anyone is in danger. It never diagnoses, and it tells you they called.

Set up for you

No prompts to write and no call flows to build. We go through a short set of questions with you, set everything up, test it with real scenarios like an active leak and a sales call, then switch it on. Changes later are a message to us.

Questions