Questions trades ask us

No. We write your greeting, set up your jobs, areas and emergency rules, and test it with you. It costs nothing to get started.

A 15-minute call with us, then we build it. Most businesses are answering calls the same week.

No. You keep your number. You switch on call divert so the calls you miss come to us, and you can switch it off at any time.

No. Every job arrives as one text with a tap-to-call number. There's a dashboard if you want it, but you never have to open it. If you want something changed, tell us and we do it.

Yes. Ask for a demo and we'll text you a private link. You talk to the receptionist in your browser as if you were a customer, then see the text you'd get.

Reception is £149 a month and Office is £199 a month. No setup fee, no VAT added and no long contract.

Reception answers your calls and texts you every job. Office does all of that and also books simple jobs into your diary, sends calls to the right engineer, recognises returning customers and texts you a summary of the day.

Reception includes 300 minutes of answered calls a month and Office includes 600. Most enquiries take a couple of minutes, so that's well over a hundred calls. We tell you well before you get close and never add charges without asking.

No. Job texts, photo links and booking confirmations are all included.

Yes, any time. Plans are monthly. If you cancel, your data isn't deleted straight away, so you can export it.

Yes, up or down, whenever you like.

A friendly receptionist answering as your business. It asks the right questions for the job, takes their details and tells them you'll be in touch. If asked, it's honest that it's an AI receptionist.

Add your personal contacts and their calls skip the receptionist. They hear a short message, can leave you a voicemail, and you get a text. They never use your call minutes.

You set what counts as urgent. Urgent calls can be put straight through to you or texted to you instantly.

Callers get fixed, approved wording directing them to the National Gas Emergency Service on 0800 111 999. The receptionist never diagnoses, gives repair advice or says something is safe.

Yes. After the call they get a text with a link to upload photos of the problem, so you see the job before you ring back.

Message us and a real person replies within 60 minutes, Monday to Friday, 8am to 6pm. Messages outside those hours are answered first thing the next working day. That's on every plan. Not a customer yet? We aim to get back to you within 48 hours.

You do. We only use them to run your receptionist. You can download everything or ask us to delete a caller's details at any time.